Legal & Policy
What We Collect
When you visit theroyalcloset.co, we may collect:
Device Data:
This includes technical information like:
- your browser type,
- IP address,
- time zone,
- and certain cookies placed on your device.
We may also gather information about:
- which pages or products you viewed,
- how you navigated our site,
- and what brought you here (like a search engine or referral).
Order Data:
If you place or try to place an order, we may ask for:
- your name, email, phone number,
- billing & shipping addresses,
- and payment details.
We treat all this as Personal Data.
Technologies We Use
We use tools like:
- Cookies – small files stored on your device to help the site function properly and remember preferences.
- Log files – they record your activity on the site.
- Web beacons / tags / pixels – help us understand user interactions
You can learn more or disable cookies by visiting allaboutcookies.org.
Why We Collect This Data
We use your data to:
- process and ship your orders,
- send confirmations and invoices,
- provide customer support,
- spot and prevent fraud,
- show content in your local currency,
- and improve our website.
If you’ve opted into marketing, we may also send you updates, offers, or new product announcements (you can unsubscribe anytime).
We may show you ads based on products you’ve viewed on our site — this is called retargeting, and you might see them on platforms like Google or Instagram.
Klarna (for EU customers)
If you choose to pay with Klarna at checkout, some details (like your name and contact info) may be shared with Klarna to determine your eligibility for their services. For more details, see Klarna’s own Privacy Notice.
Who We Share It With
We work with a few trusted providers who help us operate our store and services. They may process your personal data solely for the purposes listed above.
Examples include:
- Shopify – website & order management
- Google Analytics – to understand website usage
- Facebook & Instagram – for advertising
- PayPal – for payments
- Klaviyo – for email marketing
These partners are required to keep your data safe and are not allowed to use it for their own purposes.
You can opt out of some third-party ads here: optout.aboutads.info
Your Rights
If you’re in the EU/EEA, you have the right to:
- access the data we hold about you,
- request corrections or deletion,
- and withdraw consent at any time.
To do so, email us at hello@theroyalcloset.co — we’re happy to help.
Security
We follow industry best practices to safeguard your data. Sensitive information like payment details is encrypted and transmitted securely (SSL + AES-256). No method is 100% secure, but we take every reasonable step to protect your information.
Data Retention
We’ll keep your order data as long as needed to fulfil your purchase and for any legal or accounting obligations. If you’ve subscribed to our newsletter, you’ll remain on the list until you unsubscribe.
Under 16?
Our website isn’t meant for users under the age of 16. We do not knowingly collect data from minors. If we learn that we’ve unintentionally collected such data, we’ll delete it immediately.
Social Media
If you tag us, comment on our posts, or otherwise interact with us publicly, you’re allowing us to engage with you in return. We may re-share images or content related to our products, but if you’d prefer we don’t — just let us know and we’ll stop.
Updates
We may revise this policy from time to time, so feel free to check back. Major changes will be clearly communicated.
Questions?
We’d love to hear from you! Fill out the form below and we’ll get back to you within 24 hours. For specific enquiries, feel free to reach out directly:
Use the contact page for customer support, marketing, PR, influencer and wholesale enquiries.
Questions?
We’d love to hear from you! Fill out the form below and we’ll get back to you within 24 hours. For specific enquiries, feel free to reach out directly:
Use the contact page for customer support, marketing, PR, influencer and wholesale enquiries.